Kvika Bank Aur application

Kvika Bank enhances customer loyalty with the launch of Klink in their AUR app, utilizing Gift to Wallet for seamless point redemption. Customers can easily collect and use points for exclusive offers at local restaurants and retailers. This innovative integration streamlines rewards, significantly boosting engagement and satisfaction. Discover how Kvika Bank is transforming loyalty rewards in the financial sector!

Background: Kvika Bank, a prominent Icelandic financial institution, serves as the parent company of the Kvika Group. Established with a commitment to long-term client relationships and core values of simplicity and courage, Kvika Bank offers a wide range of services, including commercial and investment banking, asset management, and operations in the UK. The company operates through distinct revenue divisions, including Kvika Asset Management, one of Iceland’s leading asset management firms.

Challenge: In anticipation of launching their new loyalty club, Klink, within their AUR app, Kvika Bank faced challenges in managing a seamless rewards system for its customers. The traditional methods of tracking and redeeming rewards points were cumbersome and lacked integration with existing payment systems, making it difficult for users to enjoy their benefits efficiently.

Solution: To address these challenges, Kvika Bank onboarded Gift to Wallet for their AUR mobile application. This integration enables customers to collect points based on their credit card activities, which can be redeemed for special offers such as discounted brunches at local restaurants, access to lagoons, and exclusive deals at retail stores. Customers can easily use their points to make purchases at participating retailers and restaurants, leveraging Gift to Wallet capabilities using POS applications already available from GAMECHANG3R.

Implementation: The implementation of Gift to Wallet within the AUR app provides a user-friendly interface where customers can view and manage their loyalty points. When making a purchase using their points, customers receive a digital gift card or voucher generated using API services from Gift to Wallet, which can be displayed at participating retailers. The Gift to Wallet infrastructure is fully integrated with the retailers’ Point of Sale (POS) systems, ensuring a smooth transaction experience and immediate redemption of rewards.

Outcome: As a result of implementing Gift to Wallet, Kvika Bank has successfully launched the Klink loyalty club, significantly enhancing customer engagement and satisfaction. The loyalty program has seen remarkable uptake, allowing customers to enjoy diverse offerings while simplifying the payment process. Kvika Bank continues to innovate within the competitive banking sector, fostering long-term relationships with clients through valuable loyalty rewards.