The limited lifespan of online sales opportunities is well-known, and my own experience is that online sales opportunities cool off quickly if not responded to promptly.
Studies have also shown that sales opportunities generated through online inquiries cool very quickly, and it often comes down to minutes rather than hours when it comes to responding to customers and securing the sale.
By responding faster to various inquiries with smart assistants and increased automation, we enhance the likelihood that customers will purchase our products. Additionally, we improve service for existing customers and extend their lifecycle.
This is especially important today, as new generations prefer to conduct all interactions digitally rather than through call centers.
At Game Chang3r, we have been helping companies over the past few years take their first steps in implementing online chat solutions and establishing systems to measure the number of inquiries received via email and chat, with or without smart assistants.
Benefits:
– Gain an overview of the number of inquiries and response times.
– Identify opportunities to prevent inquiries through improved service.
– Identify opportunities to respond to repetitive inquiries automatically.
Above all, better service and increased sales.
